Digital transformation to E-government
Previously we have written some articles with theses on upcoming global digital transformation to E-Government. We discussed its benefits and threats, touched some history on the subject and today we would like to touch specific enough topic about the progress of digitization in post soviet CIS societies.
As you may probably know, the process of digital transformation to E-Government is already launched in these countries. However, the speed of the process in these countries is different. In the article we try to sort out the basic special aspects of the process and reasons why the process of E-Government services development.
What factors slow down E-Government services development
Not enough understanding of E-Government benefits among the society
The situation is that some states are already on the way to common digitization, for example, the USA, China, Singapore, Estonia, and some states such as post soviet CIS ones are just at the beginning of the process of E-Gov services development. However, the necessity to force the process of digitization to E-Government is commonly understood on the level of governments.
Understanding of necessity to force digitization on the state level is not enough for its realization. The ideal variant is when the society understands also why the state forces and spends taxes on E-Government services development. Nowadays the situation can be described in the following way:
The necessity to carry out digitization to E-Government is commonly known by the young, especially by the representatives of the so called generation Z and the millennials. It is common for these people to use a smartphone with plenty of applications, to communicate, to work, to shop online. They take for granted such digitization results as online payments, online state services, electronic queue, supermarkets without cashiers, online medical appointment booking. The young understand by default the usefulness of digitization, E-gov services and its benefits.
Together with this, representatives of the older generations predominantly do not have understanding of upcoming digital transformation and its benefits.
So this means that some activities regarding promotion of digital transformation to E-Government and explanation of its benefits to the society is required.
Not enough demand in E-government services
This reason is somehow connected with the previous one, because people do not ask for things they don’t understand. There is also a situation of default distrust to the governments and its initiatives, especially to ones that require significant spending.
Maybe in case the society put forward the initiative to force the process of digital transformation for the reason that digitization can solve problems of administrative management on all levels of state power, bring transparency and easy control over resources and budget dissemination, make daily life of every citizen more comfortable, so the government authorities will speed up already started process of digital transformation to E-Government.
Apart from that a lot of people are afraid of losing their job because of digital transformation. Such jobs as driver, cashier, consultant are at risk in the first place. To be honest these fears are fully justified. So a large set of measures should be developed to support specialists who lost their jobs because of digital transformation.
Corruption slows down Egov services development
Corruption slows down a lot of processes and E-Government development is not an exception. One of the most beneficial results of E-Government system implementation is total control over allocation of resources including budget spending. So such facts as misappropriation of funds or inefficient spending of funds which is a common basis for corrupt doings will be in fact eliminated by the E-Gov services, because E-Gov is expected to make the budget management transparent. So, those who are not interested in total control over the budgets as well as in simplification of bureaucratic procedures are interested in slowing the process of digital transformation to e-government.
No specific experience in digital transformation
The situation is nowadays there is little experience of development and implementation of state level E-Gov information systems for the needs of digital transformation. Every state structure develops and implements its own information system for its specific tasks.
Is it OK?
In case all these activities are streamlined and in the near future all the systems are planned to be integrated, so this way is OK. But in case all the software systems are developed separately, so it is highly likely to face the necessity to spend a lot on integration or development of a new single integrated system from scratch.
Similar case already took place in Russia, where some ministries developed their own tracking systems to monitor progress and budget spending within national projects with already implemented unified state system “Online budget”.
Not enough availability of basic digital services and infrastructure
We would also like to mention that common digital transformation requires also some improvements at the local level. Obviously, for effective implementation of “e-hospital” segment of E-Government, every doctor needs a computer with internet access. The same situation for “e-school” and any other segment of the system. Scalable server infrastructure is also required to maintain the E-Government service availability.
However, it has to be noted that this work is in already progress in CIS countries.
To sum up.
As we have mentioned in our previous articles, the process of digital transformation to E-Government will be completed sooner or later. Taking into account the complexity of the process, amount of parties involved and long duration of the process some mistakes and issues are inevitable. The key to success here is similar to any other big deal: to involve professionals to the process, study existing experience of other countries, make a detailed plan, apply risk-management, start doing, apply best practices and track results. Doing this way we speed up the process of E-Government service development and implementation.