Business automation -
CRP & ERP development
Satisfied customers are the most valuable asset to any business. That’s why one of the biggest advantages of ERP and CRM integration is having a complete view of your audience: buying habits, order history, financial details, etc. Analytical information provided is helpful for tracking changes in your customers’ preferences, so you’re able to develop your business in the right direction.
Without a fully integrated system, employees risk to work in a less efficient way. Let’s say, there is a pending order from your customer. Without a unified system, your employee will have to look through different systems to access customer’s contact details, make the order way, which may lead to a negative customer experience and therefore a loss in business.
Unified data storage helps to eliminate time-consuming data entry and duplication: instead of several standalone databases, all departments and staff members have a unified source of company data. Still, the most prominent advantage or CRM and ERP implementation is exclusion of human factor. According to the numbers provided in the latest studies, improvement of data quality is around 60%.
It might turn out to be you can’t even calculate what an average sales margin equals. Rather than rely on spreadsheets that require constant have-a-look and updates, ERP solutions are able to empower any executive with a comprehensive data on the firm, so that he can have a full picture of all business operations, while other departments can source the crucial data of their daily work.
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